GS
Gift S
1 reviews | Active since Jun 2025
11 Jun 2025, 17:11
Complaint
Clientèle deducted R340 twice from my account without my permission for a policy I never agreed to. I cancelled the policy and they only refunded one amount of R340, but the second R340 is still outstanding.
I’ve sent multiple emails and tried calling them over 100 times with zero help or feedback. I’ve attached proof of both debits and refund, and still nothing.
I’ve now lodged a complaint with the FAIS Ombud and will escalate to the National Consumer Commission if I don’t get my refund soon.
This is unacceptable behaviour and feels like a ****. I want my full refund IMMEDIATELY.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
12 Jun 2025, 08:48Dear Gift S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply12 Jun 2025, 08:48
Official
Dear Gift S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
12 Jun 2025, 15:37Dear Gift S,
Thank you for your recent contact with Clientele. At the outset, we would like to apologise for the delay in paying the refund. Kindly note that the refund has been sent to your bank and it will be paid within 24 business hours. It is unfortunate that you have decided to discontinue your use of our services. We would be pleased to welcome you back as a client, and we strongly encourage you to contact us immediately if you would like to continue under the policy. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely,
Clientele Legal
Thank you for your recent contact with Clientele. At the outset, we would like to apologise for the delay in paying the refund. Kindly note that the refund has been sent to your bank and it will be paid within 24 business hours. It is unfortunate that you have decided to discontinue your use of our services. We would be pleased to welcome you back as a client, and we strongly encourage you to contact us immediately if you would like to continue under the policy. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely,
Clientele Legal
Clientele Legal's reply12 Jun 2025, 15:37
Official
Dear Gift S,
Thank you for your recent contact with Clientele. At the outset, we would like to apologise for the delay in paying the refund. Kindly note that the refund has been sent to your bank and it will be paid within 24 business hours. It is unfortunate that you have decided to discontinue your use of our services. We would be pleased to welcome you back as a client, and we strongly encourage you to contact us immediately if you would like to continue under the policy. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely,
Clientele Legal
Thank you for your recent contact with Clientele. At the outset, we would like to apologise for the delay in paying the refund. Kindly note that the refund has been sent to your bank and it will be paid within 24 business hours. It is unfortunate that you have decided to discontinue your use of our services. We would be pleased to welcome you back as a client, and we strongly encourage you to contact us immediately if you would like to continue under the policy. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely,
Clientele Legal