eM
evelyn M
1 reviews | Active since Feb 2016
05 Nov 2022, 07:17
Complain
I took a policy with clientele, the guy who was helping me told me that I am going to pay R280,and felt it was expensive for me, he said no it is expensive because it includes vouchers,because he was hungry for business and commission. What I need to do is just to download the app,when I download the app and check I have to pay extra R40 for the vouchers and now they debited R292 instead of that R280, I want my money back , people tell us lies just to get business I will never join anything to do with clientele life
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
07 Nov 2022, 10:44Dear Evelyn M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply07 Nov 2022, 10:44
Official
Dear Evelyn M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
08 Dec 2022, 12:31Dear Evelyn M
Thank you for raising your concerns and bringing this matter to our attention
. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order however should you require further assistance please feel free to contact us.
Regards,
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention
. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order however should you require further assistance please feel free to contact us.
Regards,
Clientele Legal
Clientele Legal's reply08 Dec 2022, 12:31
Official
Dear Evelyn M
Thank you for raising your concerns and bringing this matter to our attention
. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order however should you require further assistance please feel free to contact us.
Regards,
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention
. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order however should you require further assistance please feel free to contact us.
Regards,
Clientele Legal