MK
Matilda K
1 reviews | Active since Sept 2018
29 Nov 2019, 09:46
Complain
Hi my name is mathilda Tselaekae last month I bought a policy from clientele legal the consultant give me a wrong info I after joining the team call me tell me that can't help me on my matters so I cancelled the policy they promised to give me my money back within 7working days till now they still haven't given me back my money please help me get my money back
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Replies (2)
Clientele Legal's replyOfficial
29 Nov 2019, 11:02 Dear Matilda K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply29 Nov 2019, 11:02
Official
Dear Matilda K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
05 Dec 2019, 16:01Dear Matilda K,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. It was found that the debit order in question was the debit order for the month of December as the November premium was refunded within the 7 working days that was communicated to you. Once the December debit order has been confirmed received will the refund be processed. You confirmed that you are satisfied with the feedback provided. Should you require further assistance please do not hesitate to contact us. Yours sincerely, Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. It was found that the debit order in question was the debit order for the month of December as the November premium was refunded within the 7 working days that was communicated to you. Once the December debit order has been confirmed received will the refund be processed. You confirmed that you are satisfied with the feedback provided. Should you require further assistance please do not hesitate to contact us. Yours sincerely, Compliance Department
Clientele Legal's reply05 Dec 2019, 16:01
Official
Dear Matilda K,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. It was found that the debit order in question was the debit order for the month of December as the November premium was refunded within the 7 working days that was communicated to you. Once the December debit order has been confirmed received will the refund be processed. You confirmed that you are satisfied with the feedback provided. Should you require further assistance please do not hesitate to contact us. Yours sincerely, Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. It was found that the debit order in question was the debit order for the month of December as the November premium was refunded within the 7 working days that was communicated to you. Once the December debit order has been confirmed received will the refund be processed. You confirmed that you are satisfied with the feedback provided. Should you require further assistance please do not hesitate to contact us. Yours sincerely, Compliance Department