clientelle *******

I cancelled the premium and on the 6 of October I received the letter from the managing director Nazeer Hoosen confirming that the policy has been cancelled. This morning, clientelle deducts money from my bank account and when I call the call centre, I was advised by the consultant that they will not be able to reverse the payment as it is still within the 31 days. But that is very strange as the managing director confirmed that it was cancelled with immediate effect and will not accept any case I lodge with them and no one advised me that the monies will still be deducted end on October and also I was previously advised that the cancellation must be done before the 15th, hence I cancelled early, now its a different story. Please kindly reverse my money as the policy was cancelled at the beginning of the month already.