1 reviews | Active since Jan 2015
CLIENTELLE NOT CANCELLING MY ACCOUNT EVEN AFTER REQUEST WHILE THEY TRY SUCK OUT MONEY
On the 11 June 2021 I requested cancellation of my legal plan *** as I am no longer able to afford with losing my job due to the effects of Covid-19 which I did stipulate as I am being charged reversal fees by the bank, to my surprise on the 25 June 2021 I received a debit order from clientele after requesting the service to be cancelled I am not happy as I am being charged once again by the bank for Unpaid debit orders, Clientele this is another reason even if I have to open another policy I shall never take it up with clientele I have never had any joy with your organization, please rectify my bank charges as I requested cancellation on time please fix your nonsense or I will be in contact with the Attorneys Fidelity Fund or the Trustline Initiative.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and confirmed the oversight with the ongoing debits even after you requested cancellation. We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to provide.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and confirmed the oversight with the ongoing debits even after you requested cancellation. We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to provide.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela