IGvP
Ian Gey van Pittius
1 reviews | Active since Oct 2017
12 Feb 2020, 10:30
clientelle money money money thats all no assistance nor help
where do i start last year needed help with something a guy called me and told me i need to first pay mt premium before i can get any help then i went on my bank account saw that they took 2 premiums of R245 then i canselled it suddenly this month they put a R245 throuhh as a de*****eck on my capitec bank could not reverse it as clientele need to pay my money back a musha guy not evan mensioning his surname to me telling me there is no refund i did not make evan to mension that they put the premium through as a life insurance wich i dont have with them these guys dont care about clients all they care about is there premium did not make any services from them as a result not helping me or assisting me i am without a job
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Replies (6)0
Replies (6)
Clientele Legal's replyOfficial
12 Feb 2020, 12:48Dear Ian P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply12 Feb 2020, 12:48
Official
Dear Ian P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
IGvP
Ian Gey van Pittius's updateReviewer Update
12 Feb 2020, 13:03why suddenly my policy has been canselled
IGvP
Ian Gey van Pittius's update12 Feb 2020, 13:03
Reviewer Update
why suddenly my policy has been canselled
IGvP
Ian Gey van Pittius's updateReviewer Update
12 Feb 2020, 13:04with no refund how can you do this
IGvP
Ian Gey van Pittius's update12 Feb 2020, 13:04
Reviewer Update
with no refund how can you do this
IGvP
Ian Gey van Pittius's updateReviewer Update
12 Feb 2020, 13:15just phoned clientelle i demanded my policy be canselled after paying my premuim of 245rand ha ha *** is going on here really who would cansel a policy after paying for it need a call back please on *** the person busi can call me please !!!!
IGvP
Ian Gey van Pittius's update12 Feb 2020, 13:15
Reviewer Update
just phoned clientelle i demanded my policy be canselled after paying my premuim of 245rand ha ha *** is going on here really who would cansel a policy after paying for it need a call back please on *** the person busi can call me please !!!!
Clientele Legal's replyOfficial
18 Feb 2020, 17:45Dear Ian P
At the outset I would like to thank for you for raising your concerns with us.
As per our discussion on the 12 February 2020, we confirmed the outcome of a call recording made to you on 31 January 2020 regarding your Legal Policy.
We further cancelled your policy as per your instructions.
Should you remain dissatisfied with the outcome kindly, refer the matter to, the Independent Arbitrator for review.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Clientele Legal
Clientele Legal's reply18 Feb 2020, 17:45
Official
Dear Ian P
At the outset I would like to thank for you for raising your concerns with us.
As per our discussion on the 12 February 2020, we confirmed the outcome of a call recording made to you on 31 January 2020 regarding your Legal Policy.
We further cancelled your policy as per your instructions.
Should you remain dissatisfied with the outcome kindly, refer the matter to, the Independent Arbitrator for review.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
I trust you find this in order .However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Vusumuzi Dlamini
Clientele Legal
IGvP
Ian Gey van Pittius's updateReviewer Update
19 Feb 2020, 11:31Nothing is in order !!!! Why cansel my policy now if i have payd for it and then not refund me but you stole my money out of my bank acc seriously no one has phoned me yet nothing has been done
IGvP
Ian Gey van Pittius's update19 Feb 2020, 11:31
Reviewer Update
Nothing is in order !!!! Why cansel my policy now if i have payd for it and then not refund me but you stole my money out of my bank acc seriously no one has phoned me yet nothing has been done