SP
Sunil P

1 reviews | Active since Feb 2019

07 Feb 2019, 07:39

Clientelle Legal *****

Clientelle Legal is nothing but a waste of money and useless in resolving any issues. They have been working on a legal claim for me for more than a year now with no actual result. A simple claim of non performance and they are battling to get hold of a business owner for more than a year, yet I can get hold of him every time I call. They send me an sms every 3 weeks stating that they have tried to call me yet my call records show no missed calls. This is ridiculous and they should stop false advertising. I'm going to find a real lawyer and cancel my membership from these *****. And also send talk radio 702 all communication since 2016 with this useless company that seems to thrive on collecting people's money with a clear intention of not really doing any work. CLIENTELLE LEGAL *****!!!!

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Replies (2)
Clientele Legal
Clientele Legal's reply07 Feb 2019, 08:49
Official
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Siphesihle Rodolo
 
 Clientele Legal    
Clientele Legal
Clientele Legal's reply11 Feb 2019, 08:36
Official
Dear sunilpp78645, 

We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.  We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with the matter within the ambit of your legal policy. We confirm having discussed your matter with you yesterday and provided you with the way forward. We confirm we shall revert to you shortly with feedback.  We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times.  At Clientele legal, we are committed to ensuring a seamless customer experience, and wish to thank you for making the decision to continue with your Legal Policy. Please contact us on *** or email: *** should you have any further concerns.  Regards, 
Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal