SD
Senait D
1 reviews | Active since May 2019
20 May 2019, 18:00
Clientelle legal is a ****
I have been with Clientelle legal for the past two years i made a call last yearfor a lawyer to no success they always had an excuses and promises that they will phone back until i had to hire a private lawyer. Now same thing is happening i have been trying to speak to a lawyer for the past two month everytime i call i spend about 80 rands of airtime to get no asaiatance at all they kewp promising their lawyers will contact u within 24 hours which they never do i am very disappointed because the advert we see on TV and the service we get from them is totally un acceptable its actually a **** infact because they are not delivering what they're promising am gonba contact the aswell because this is not right someon need to expose yheir **** when it comes to debiting they take their money a week befor the date but when they are needed theyre nowhere to be found.
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Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
21 May 2019, 08:26We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Clientele Legal's reply21 May 2019, 08:26
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni,
Clientele Legal
Clientele Legal's replyOfficial
23 May 2019, 08:41Dear SenaitDagne1, We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration and would like to assure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you in this matter within the terms and conditions of your legal policy. As per our telephonic discussion, we have requested specific information from you in order to assess your matter for cover. We have in the interim discussed the way forward with you and we will keep you abreast of all further developments made. At Clientele Legal, we are committed to ensuring a positive experience. Please contact us on *** or email us at *** should you have any queries in future. Regards Karshan DehalClientele Legal
Clientele Legal's reply23 May 2019, 08:41
Official
Dear SenaitDagne1, We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We do understand your frustration and would like to assure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you in this matter within the terms and conditions of your legal policy. As per our telephonic discussion, we have requested specific information from you in order to assess your matter for cover. We have in the interim discussed the way forward with you and we will keep you abreast of all further developments made. At Clientele Legal, we are committed to ensuring a positive experience. Please contact us on *** or email us at *** should you have any queries in future. Regards Karshan DehalClientele Legal
SD
Senait D's updateReviewer Update
30 May 2019, 12:42I was contacted with a guy named Karshan over a week ago he told me to send some documents through and the lawyers will contact me am still waiting this is such a disgusting service honestly i still think they do not have a lawyer. They only have someone to reply hellopeter complaints.
SD
Senait D's update30 May 2019, 12:42
Reviewer Update
I was contacted with a guy named Karshan over a week ago he told me to send some documents through and the lawyers will contact me am still waiting this is such a disgusting service honestly i still think they do not have a lawyer. They only have someone to reply hellopeter complaints.
Clientele Legal's replyOfficial
03 Jun 2019, 08:46Dear SenaitDagne1, We do thank you for your response, however as per the telephonic conversation with your Legal Advisor we still await the copy of the lease agreement in order to advise you accordingly. Upon receipt of the copy of the lease agreement , we will advise you on the way forward as initially stated. At Clientele Legal, we are committed to ensuring a positive experience. Please contact us on *** or email us at *** should you have any queries in future. Regards
Karshan DehalClientele Legal
Karshan DehalClientele Legal
Clientele Legal's reply03 Jun 2019, 08:46
Official
Dear SenaitDagne1, We do thank you for your response, however as per the telephonic conversation with your Legal Advisor we still await the copy of the lease agreement in order to advise you accordingly. Upon receipt of the copy of the lease agreement , we will advise you on the way forward as initially stated. At Clientele Legal, we are committed to ensuring a positive experience. Please contact us on *** or email us at *** should you have any queries in future. Regards
Karshan DehalClientele Legal
Karshan DehalClientele Legal