1 reviews | Active since May 2017
Clientelle legal false plan
I told the consultant when i joined Clientelle Legal that i want a legal policy for a maintenance issue. The consultant kept repeating that they had written down that the pre-existing condition was a maintenance issue. Clientele debited my account, but nobody told me that that the legal plan does not cover maintenance issues. I found this out when i looked at the policy documents-which they send days after the policy has been activated. When i called them to ask why i was falsely led into getting a policy that wont help me, the next consultant said they would call me the following day to give me feedback on how the policy will be cancelled. Months late im still waiting for a call back, but they are still taking debit orders from my account.
We confirm receipt of the concerns raised and apologize for the inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised and apologize for the inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has contacted you to provide the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again. Kind regards,
Clientele Legal
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has contacted you to provide the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require further assistance in the interim, please feel free to contact us again. Kind regards,
Clientele Legal