RJvR
Rudie J van Rensburg

1 reviews | Active since Feb 2019

19 Feb 2019, 19:24

Clientelle Legal excluding more on policies than coverage

I need to see a Clientele lawyer face to face, not talking to me from Johannesburg and just guide me what to do.

I paid Clientele for Law protection, just to find out my case is exclude from the policy

Clientele Legal is just an excuse to make money and are very unprofessional with their legal advise

Clientele Legal people are so friendly when they want you to join them, but when they have to deliver its another story.

I have an issue and contacted them, they said they can send letters (they did send 1 letter) but when I must go to court it will be for my own account.

The way I see this I'll have to handle the matter myself from the beginning and did not need Clientele Legal at all,

They suppose to fight my battles for me, and that is what I'm paying them to do, but I don't get any results.

Why pay for Clientele service when you have to fight your own battles.

I will recommend no person to Clientele and will rather go to Legalwise where you will get the service that you pay for.

Ps, You can exclude me from your policies ...since everything is excluded on your policies one BIG joke

0
Replies (2)
Clientele Legal
Clientele Legal's reply20 Feb 2019, 08:02
Official
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Siphesihle Rodolo
 
Clientele Legal  
Clientele Legal
Clientele Legal's reply01 Mar 2019, 10:15
Official
Dear Rudie R, 

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. 
 
As discussed, your claim does unfortunately fall outside the ambit of your Legal Policy and regrettably were therefore only entitled to limited assistance from our office. 
 
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you need anything further.  
 
Regards, 

Bernardus Van der Merwe
Legal Advisor - 2IC
Clientèle Legal