Clientelle legal

Do not trust Clientelle. Worst service I have ever receieved. I have had a legal policy with Clientelle legal for just over a year. I requested for the policy to be Cancelled in September 2020. However, there was an error where the policy was not cancelled. I understand the human error factor which is why all i requested when i called in on the 03 February 2021 is to cancel going forward and refund the premiums that where taken after September 2020. I was in no way upset or irate towards Clientelle. I called in on 05 February 2021 to request feedback and spoke to Natalie who i perceive to be the worst service consultant i have ever spoken too. I queried the feedback and she advises that they can not refund as there is no record of the call. Now all of a sudden, they require the number that i called from to track the call. I tried explaining to the agent that i could of called from various numbers and i could not provide that information as i make many calls in a day usimg my cell and work phone which changes the number as calls go through a server. The agent was extremely rude and kept speaking over me. I had to advise the agent twice not speak over me evetually requesting a manager as she continued to do so and her reasoning as to why they could not pull the call was completely *********. This case is still under review however , i am disgusted at the fact that we as a natiom are going through such a terrible period, one would expect to be treated better and fairly by a service provider who would most probably need their business now more than ever and, we as the public would expect fair treatment as we are also struggling in this moment. I guess it would matter to Clientelle as i am no longer a client to them. Hence the reason to be very careful whem entering any agreement with them. I would not suggest anyone do so anyway.