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Nokuphila N
1 reviews | Active since Apr 2019
08 Oct 2019, 10:21
Clientele's disgusting service
I have just about had it with clientele. They are very difficult reach.when you finally reach them the call cuts.I cant be paying for such poor service. The good thing is, there are many options.I hope that they can atleast manage to cancel my contract
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Replies (2)
Clientele Legal's replyOfficial
08 Oct 2019, 10:29Nokuphila N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply08 Oct 2019, 10:29
Official
Nokuphila N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
09 Oct 2019, 09:39Dear Nokuphila N, Thank you for allowing us an opportunity address your concerns today. We understand your frustration and would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected and we do so within the ambit of our policy.
We confirm that we have addressed the issue of the calls and attempts made to contact you and further confirm that we have duly adhered to our policy, which provides the turnaround times for your matters to be attended to. In line with your policy, you are entitled to full advice and guidance during the waiting period, which we will gladly continue to provide. We are pleased to confirm that your complaint has been resolved and you are satisfied with the assistance extended. Should you require any further assistance or advice, we encouraged you to submit your request to *** or ***. Andrea Barendse
Complaints Case Manager
Clientèle Legal
We confirm that we have addressed the issue of the calls and attempts made to contact you and further confirm that we have duly adhered to our policy, which provides the turnaround times for your matters to be attended to. In line with your policy, you are entitled to full advice and guidance during the waiting period, which we will gladly continue to provide. We are pleased to confirm that your complaint has been resolved and you are satisfied with the assistance extended. Should you require any further assistance or advice, we encouraged you to submit your request to *** or ***. Andrea Barendse
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply09 Oct 2019, 09:39
Official
Dear Nokuphila N, Thank you for allowing us an opportunity address your concerns today. We understand your frustration and would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected and we do so within the ambit of our policy.
We confirm that we have addressed the issue of the calls and attempts made to contact you and further confirm that we have duly adhered to our policy, which provides the turnaround times for your matters to be attended to. In line with your policy, you are entitled to full advice and guidance during the waiting period, which we will gladly continue to provide. We are pleased to confirm that your complaint has been resolved and you are satisfied with the assistance extended. Should you require any further assistance or advice, we encouraged you to submit your request to *** or ***. Andrea Barendse
Complaints Case Manager
Clientèle Legal
We confirm that we have addressed the issue of the calls and attempts made to contact you and further confirm that we have duly adhered to our policy, which provides the turnaround times for your matters to be attended to. In line with your policy, you are entitled to full advice and guidance during the waiting period, which we will gladly continue to provide. We are pleased to confirm that your complaint has been resolved and you are satisfied with the assistance extended. Should you require any further assistance or advice, we encouraged you to submit your request to *** or ***. Andrea Barendse
Complaints Case Manager
Clientèle Legal