QA
Qarief A
1 reviews | Active since Apr 2021
19 Oct 2022, 12:09
Clientele your legal ain't legal!!!
Clientele legal??don't even try !! There's nothing great about them! Take this case for instance, their happy to debit your money but rarely are in contact with you. I've been paying these clowns for more then a year now... Iv been in quite the few cases at work for this year alone and everytime I tried getting in contact with them, No, there just ain't no way!
When raising their premiums, their easily found getting you on the phone to tell you that you will be paying more , for a **** service! So people, help yourself, don't let these clowns into your banking account! Hell I can't get into contact to cancel their premiums or service as a whole, although I want to.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
19 Oct 2022, 16:55Dear Qarief A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply19 Oct 2022, 16:55
Official
Dear Qarief A
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
04 Nov 2022, 16:17Dear Qarief Adams,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically.
We do understand your frustration but would like to assure you that we would like to give you accurate and professional assistance to ensure that your interests are protected.
We do apologise for any inconvenience that may have been caused, however at Clientele Legal, we are committed to ensuring a positive customer experience.
Please contact us directly should you have any queries in the future.
Regards,
Alfred Vuso
Complaints Case Manager”
Clientele Legal's reply04 Nov 2022, 16:17
Official
Dear Qarief Adams,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically.
We do understand your frustration but would like to assure you that we would like to give you accurate and professional assistance to ensure that your interests are protected.
We do apologise for any inconvenience that may have been caused, however at Clientele Legal, we are committed to ensuring a positive customer experience.
Please contact us directly should you have any queries in the future.
Regards,
Alfred Vuso
Complaints Case Manager”