nK
nokwazi K
1 reviews | Active since Jul 2021
25 Sept 2021, 08:46
clientele wont assist with my legal issue after months of debiting my account
hello there i need assistance I'm stranded Clientele Legal is leaving me to be eaten alive i have years now with them i never claimed but now i have a serious legal matter where i have ben ****med terribly . when i phoned in to clientele to make arrangements to be assisted legally they told me they wont be able to assist me as i have skipped one month payment worse part is i was double debited the following month i always paid clientele month until covid hit us and i also had to go on maternity leave also somewhere down the line i also had to wait for my UIF TO pay in but they always took their subscription . even after they declined to assist me I'm still PAYINYING THEM, CAN SOMEONE ASSIST BECAUSE IM STILL SITTING WIT THE SAME P[ROBLE ND MY LAWYERS WONT HELP , Their advert on tv is so manipulative look how stranded am i now,
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
27 Sept 2021, 13:51Dear Nokwazi K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply27 Sept 2021, 13:51
Official
Dear Nokwazi K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
28 Sept 2021, 10:56“Dear Nokwazi K,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding the missed premium and apologize for any inconvenience caused. We will proceed with investigating the same and shall revert with further feedback in due course.
We confirm that we have advised you on a way forward regarding your matter and shall proceed with attending accordingly once we receive all the requested documentation.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
C Fick
Complaints Case Manager”
Clientele Legal's reply28 Sept 2021, 10:56
Official
“Dear Nokwazi K,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding the missed premium and apologize for any inconvenience caused. We will proceed with investigating the same and shall revert with further feedback in due course.
We confirm that we have advised you on a way forward regarding your matter and shall proceed with attending accordingly once we receive all the requested documentation.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
C Fick
Complaints Case Manager”
nK
nokwazi K's updateReviewer Update
02 Nov 2021, 16:10since you promised to look at my issue to date no one has attended my legal issue its still sitting with me last week a lady said someone will assist before the end of the week no one responded even today i cancelled today Kgomotso told me you ma still debit me i really hope you wont clientele i do o owe you anything, you ****med me so bad i cant believe but I will preach the word so you don't do it to anyone else,
nK
nokwazi K's update02 Nov 2021, 16:10
Reviewer Update
since you promised to look at my issue to date no one has attended my legal issue its still sitting with me last week a lady said someone will assist before the end of the week no one responded even today i cancelled today Kgomotso told me you ma still debit me i really hope you wont clientele i do o owe you anything, you ****med me so bad i cant believe but I will preach the word so you don't do it to anyone else,
nK
nokwazi K's updateReviewer Update
02 Nov 2021, 16:22I just wish you will refund my money because you refused to assist me just because I skipped one month which you double debited the next month,
nK
nokwazi K's update02 Nov 2021, 16:22
Reviewer Update
I just wish you will refund my money because you refused to assist me just because I skipped one month which you double debited the next month,