Clientele won't cancel debit order

Don't ever sign a debit order instruction for Clientele to deduct funds from your bank account - they will keep on billing your account even after you've cancelled your policy - and there's nothing you can do about it!<br> <br> I cancelled a Clientele Legal policy in November 2014 and have been trying to get them to remove the debit order instruction against my bank account ever since. <br> <br> My bank says that they cannot stop the debit order as the instruction must come from Clientele. Clientele's call centre said that cancellation requests must be emailed to [Email Removed] as they cannot act on a verbal instruction (even though calls are supposed to be recorded).<br> <br> This I duly did on 15 November 2014 at 10:16AM, and repeatedly since then. Clientele never respond to emails and have since taken R2,922.15 to date from my bank account for premiums on a policy that I have cancelled.