TR
Tokkie R

1 reviews | Active since Nov 2019

28 Jan 2021, 16:21

Clientele Whatever

Does this company not have a function on their sytem to indicate once a call hes been rejected? You politely refuse whatever product they sell just to be called 5 minutes later by a differnt rep, who even has the audicity to demand a reason as to why I do not want a product from them. Believe me should i ever be in the market for whatever you selling you will be the very last company i would approach, and for goodness sake stop phoning me

0
Replies (2)
Clientele Legal
Clientele Legal's reply29 Jan 2021, 08:10
Official
Dear Tokkie R,
We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Judith Mboweni
Clientele Legal 

Best regards,

Clientele Legal
Clientele Legal's reply29 Jan 2021, 08:49
Official
Dear Tokkie R We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org 

We however do understand your frustration and apologise for any inconvenience caused.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Judith Mboweni 
Clientele Legal 

Best regards,