GH
Garry H

1 reviews | Active since Sept 2020

13 Dec 2023, 10:56

Clientele ******* use of my personal information

I have a requirement for Clintele to please provide me with proof of me agreeing to marketing consent for you to call me every single day. I block the numbers but yet they keep using another number , I need to urgently see proof of the marketing consent. I also need you to investigate who just spoke to me from ***. This fool put the phone down before I could ask him to remove my details from the system, he is unable to tell me who gave you the consent to contact me egarding marketing consent and your rights as a consumer to obtain proof of consent under POPIA, here are some key points to consider:

Consent for Marketing:

POPIA requires that organizations obtain explicit and informed consent from individuals before they can process their personal information for marketing purposes. Consent must be specific and must clearly state the purpose for which the information will be used, such as sending marketing communications. Right to Withdraw Consent:

As a consumer, you have the right to withdraw your consent for marketing at any time. Organizations must make it easy for you to do so and must promptly stop processing your data for marketing once you withdraw consent. Right to Access Information:

Under POPIA, you have the right to request access to your personal information that is held by an organization. This includes the right to know what data is being processed for marketing purposes. Proof of Consent:

If you have given consent for marketing, you have the right to obtain proof of that consent. Organizations are required to maintain records of consent and should be able to provide you with evidence that you gave consent. Data Subject Access Request (DSAR):

You can exercise your right to access information, including proof of consent, by submitting a Data Subject Access Request (DSAR) to the organization. The organization is obligated to respond to your request within a specific timeframe. Complaints and Remedies:

If you believe that your rights under POPIA have been violated, you can file a complaint with the Information Regulator of South Africa. The Information Regulator has the authority to investigate and take action against organizations that do not comply with the law.

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Replies (1)
Clientele Legal
Clientele Legal's reply13 Dec 2023, 12:48
Official
Dear Garry H,
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
            
Yours sincerely, 

Lindiwe Mabizela
Clientele Legal