ML
Melleney L
1 reviews | Active since Feb 2011
14 Oct 2024, 09:23
Clientele to refund my premium as policy was canceled due to service failure.
I requested to cancel my policy via email as well as telephonically due to service failure and the still deducted a premium on 1 October. I send another email and still the premium R367,35 is not yet reimbursed. I contacted my bank, and they advise only Clientele can refund the premium because it is a DebiCheck.
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Replies (2)
Clientele Legal's replyOfficial
14 Oct 2024, 10:03Dear Melleney L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal
Clientele Legal's reply14 Oct 2024, 10:03
Official
Dear Melleney L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal
Clientele Legal's replyOfficial
14 Oct 2024, 14:26Dear Melleney L,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal
Clientele Legal's reply14 Oct 2024, 14:26
Official
Dear Melleney L,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within two business days.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Clientele Legal