LP
Letitia P
1 reviews | Active since Dec 2015
31 Jan 2020, 07:40
Clientele theft
How ironic , wanted to join for Legal assistance , yet this is the Company that debits by account at the incorrect month , recording to back this 24 November 2019, incorrect day , when i get refunded 45 days later , yes 45 days later no typo there , not full amount is refunded , it was there consultant error and cancelled policy immediately in Dec 2019, only refunded in January 2020 and still debited again after that , what do i do to get ride of these people.
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Replies (2)
Clientele Legal's replyOfficial
03 Feb 2020, 12:11Dear Letitia P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply03 Feb 2020, 12:11
Official
Dear Letitia P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
05 Feb 2020, 11:33Dear Letitia P, We confirm that our attempt to contact you on 04 and 05 February 2020 to address all raised concerns resulted in no success. Our feedback regarding the concerns raised refers: We confirm that upon cancellation on 06 December 2019 the refund process was explained and processed accordingly. Our records indicate that the required documentation to confirm further deductions after cancellation was communicated on 03 February 2020, we however have not received them therefore we will be able to assist further upon receipt of the required documents. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniClientele Legal
Yours sincerely,
Judith MboweniClientele Legal
Clientele Legal's reply05 Feb 2020, 11:33
Official
Dear Letitia P, We confirm that our attempt to contact you on 04 and 05 February 2020 to address all raised concerns resulted in no success. Our feedback regarding the concerns raised refers: We confirm that upon cancellation on 06 December 2019 the refund process was explained and processed accordingly. Our records indicate that the required documentation to confirm further deductions after cancellation was communicated on 03 February 2020, we however have not received them therefore we will be able to assist further upon receipt of the required documents. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniClientele Legal
Yours sincerely,
Judith MboweniClientele Legal