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eyeunder E
1 reviews | Active since Sept 2016
19 Mar 2024, 14:53
Clientele The worst service provider!You've been warned!
The PITS! So I have been religiously paying my premium which allegedly a month to month based service...I tried calling clientele to ask for enquire whether or not they assist with a certain service and I was told "Oh, No we can't help answer your question because you missed a premium before! I was warned about you guys! I am cancelling all my policies shame!
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
20 Mar 2024, 10:06Dear Ayanda M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply20 Mar 2024, 10:06
Official
Dear Ayanda M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
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eyeunder E's updateReviewer Update
20 Mar 2024, 10:57This is exactly why I am cancelling my policies you guys cant even get my name right yet its given out to you freely! LUKAS???!!! Mxm! I wont even hold my breath! I know one thing you guys are good at ctr + v...Automated responses!
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eyeunder E's update20 Mar 2024, 10:57
Reviewer Update
This is exactly why I am cancelling my policies you guys cant even get my name right yet its given out to you freely! LUKAS???!!! Mxm! I wont even hold my breath! I know one thing you guys are good at ctr + v...Automated responses!
Clientele Legal's replyOfficial
20 Mar 2024, 11:08Dear Ayanda M,
We would like to apologise for the error with your name, kindly note that it has been rectified and your query has been escalated to our Legal team.
Yours sincerely,
We would like to apologise for the error with your name, kindly note that it has been rectified and your query has been escalated to our Legal team.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply20 Mar 2024, 11:08
Official
Dear Ayanda M,
We would like to apologise for the error with your name, kindly note that it has been rectified and your query has been escalated to our Legal team.
Yours sincerely,
We would like to apologise for the error with your name, kindly note that it has been rectified and your query has been escalated to our Legal team.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
25 Mar 2024, 12:26Dear Ayanda M,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically.
We confirm however that your claim unfortunately fell outside of the ambit of your legal policy and thus you were advised accordingly.
Your policy has been actioned as per your request.
Should you wish to discuss further, please contact us directly.
Kind regards,
C. Fick
Complaints Case Manager
Clientele Legal's reply25 Mar 2024, 12:26
Official
Dear Ayanda M,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically.
We confirm however that your claim unfortunately fell outside of the ambit of your legal policy and thus you were advised accordingly.
Your policy has been actioned as per your request.
Should you wish to discuss further, please contact us directly.
Kind regards,
C. Fick
Complaints Case Manager