SM
Sesi M

1 reviews | Active since Nov 2021

29 Nov 2021, 11:03

Clientele the are focused ********

I've join clientele thinking am in good hands but no all they wanted was my money. I reached out to them for legal advice from last year about my manager who was not treating me well. I reported to them and they advised me to lodge a complaint a grievicy against my manager and they will act after that. I did that but no act of action happened from them instead I was suspended On the 21September 2021.

I have sent all the necessary documents Clientele wanted from me,They said I must ask my company where are we lodging our complaints to, labour court or CCMA. which I've told them there is no responds from my company and still no afford from them again . They debited on 23 October 2021 which was not the agreement date and I reversed the money and the first week of November they called me informing me that they won't assist me with legal services because they have not received my payment for a month. Am so disappointed on Clientele after been they're member for years this is the treatment am receiving from them.

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Replies (2)
Clientele Legal
Clientele Legal's reply29 Nov 2021, 11:28
Official
Dear  Sesi mariam M 

We confirm receipt of the concerns raised.
   
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
   
Yours sincerely,
    
Shanitha Hanuman 
Clientele Legal   
Clientele Legal
Clientele Legal's reply01 Dec 2021, 12:30
Official
“Dear Sesi mariam M,  With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.us.  We confirm having discussed your concerns and advised you regarding your matter. We also confirm that your complaint has been escalated to our services department to be investigated, whereby they will revert shortly with the outcome of same.  At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in the future.  Regards  Bernardus van der Merwe Complaints Case Manager”