WVDm
Werner Van Der merwe
1 reviews | Active since Dec 2018
02 Nov 2020, 11:38
Clientele still debiting me after cancellation
Still getting debit order after cancellation....
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
02 Nov 2020, 12:52Dear Werner Van Der merwe,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply02 Nov 2020, 12:52
Official
Dear Werner Van Der merwe,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
04 Nov 2020, 15:48Dear Werner Van Der Merwe, We confirm that our attempt to contact you to address all raised concerns resulted in no success. Your policy has been terminated. Our feedback regarding the concerns raised refers: Regarding your cancellation dispute, our records indicate that we hold no record of your request to cancel the policy prior to the query that was received on 02 November 2020. We therefore confirm that there is no refund of premiums. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely,Judith MboweniClientele Legal
Clientele Legal's reply04 Nov 2020, 15:48
Official
Dear Werner Van Der Merwe, We confirm that our attempt to contact you to address all raised concerns resulted in no success. Your policy has been terminated. Our feedback regarding the concerns raised refers: Regarding your cancellation dispute, our records indicate that we hold no record of your request to cancel the policy prior to the query that was received on 02 November 2020. We therefore confirm that there is no refund of premiums. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us directly. Yours sincerely,Judith MboweniClientele Legal