AF
Auburn F

1 reviews | Active since Jul 2018

20 Jul 2018, 11:03

Clientele skelem

Good day to all who would be reading this revue. I would strongly recomend that U do your homework and research before becoming a client with Clientele Legal as what they advertise on the T.V. is nothing compared to the really bad service the deliver. I have been with them for a number of years and should have done my homework. They redirected me to smallclaims court for three insidents and another to the ombudsman and also to the labour court, I'm sitting with a situation whereby I bought a car & the dealership is not holding up its end of the bargain, when I approached Clientele Legal for assistance they had me email all the info to them, they then came back after four to five months & again told me to go to the motor industry ombudsman. I am completly disgusted with there service and promises they make on there add that they dont produce. I would deffinately not recomend anybody to join them cos they just take your money & dont render a service in return.

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Replies (3)
Clientele Legal
Clientele Legal's reply20 Jul 2018, 11:47
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman

Clientele Legal

AF
Auburn F's update20 Jul 2018, 12:06
Reviewer Update
Shanitha, please dont patronise me ok just cancel the policy/account cos this reply is an aotomated message & means absolutly nothing.
Clientele Legal
Clientele Legal's reply21 Aug 2018, 12:36
Official

Dear auburn-fisher,

Thank you for bringing this matter to our attention.

We confirm having previously discussed your Small Claims Court matters and have informed you that these matters unfortunately fall outside the ambit of your Legal Policy. You were therefore entitled to limited assistance from our office, which was rendered.

Please further note that the relevant Ombudsman was the correct forum to adjudicate the dispute with the Dealership, without the hassle of litigation and/or the time consuming court process.

We are pleased to note that your Labour matter was resolved with your employer after interventions by our offices.

We apologise for the dissatisfaction with regards to your claims experience but would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times.

Please contact us on *** or email: *** should you have any further concerns.

Regards,

Ahtiyya Ebrahim

Supervisor