SG
Shaun G
1 reviews | Active since Feb 2013
22 Jan 2026, 08:16
Clientele Service is not up to standard. False Promises and waste of money
I feel like I pay my premiums every month for nothing. I have asked for assistance with a small matter of recovering an amount of under R30k in November 2022. The matter dragged on with the 1st attorney and eventually reached court, with a court judgment in our favour. Clientele even accepted monthly payments for the amount, which was supposed to be paid to us from December 2024. We never received a single payment. On notifiying Clientele, we found that the attorney handling the matter was no longer responding. The matter was then handed to another attorney who started investigating the matter at the beginning of 2025. To date, there has been no movement, no resolution, no payments received. The person owing the moneys was in clear default of the judgment, yet nothing has happened to him either. It is now 2026 . Over 3 years later ! I could have rather saved my premiums for that period and it would have been better than waiting 3 years, for nothing!
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Replies (5)0
Replies (5)
Clientele Legal's replyOfficial
22 Jan 2026, 08:31Dear Shaun,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply22 Jan 2026, 08:31
Official
Dear Shaun,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
23 Jan 2026, 10:40Dear Shaun,
Thank you for reaching out and sharing your concerns with us.
We greatly appreciate the opportunity to address your complaint and work towards a meaningful resolution.
We fully understand the frustration this situation may have caused and want to assure you that our commitment to providing accurate and professional assistance is unwavering.
We sincerely apologize for any inconvenience you’ve experienced due to the lack of assistance on your matter.
Your satisfaction is our priority, and we are dedicated to providing you with the support you deserve during this time.
Should you wish to discuss this further or have any additional questions, please don’t hesitate to reach out to us.
Kind Regards,
Alfred Vuso
Complaints Case Manager
Clientele Legal's reply23 Jan 2026, 10:40
Official
Dear Shaun,
Thank you for reaching out and sharing your concerns with us.
We greatly appreciate the opportunity to address your complaint and work towards a meaningful resolution.
We fully understand the frustration this situation may have caused and want to assure you that our commitment to providing accurate and professional assistance is unwavering.
We sincerely apologize for any inconvenience you’ve experienced due to the lack of assistance on your matter.
Your satisfaction is our priority, and we are dedicated to providing you with the support you deserve during this time.
Should you wish to discuss this further or have any additional questions, please don’t hesitate to reach out to us.
Kind Regards,
Alfred Vuso
Complaints Case Manager
SG
Shaun G's updateReviewer Update
05 May 2026, 20:28Good day Alfred, Despite your apology and assurance to provide support, I have still not received such since these posts in January. I received a call from your consultant to say that they are escalating the matter, and thereafter, we receive no information or no responses to our emails. The service received, after promises upon promises is pathetic. Even worst is that after Clientele had issues debiting my new bank account, they had the nerve to send me a letter of demand, even though I was in touch with them on multiple occasions to resolve the banking debits issue. I found it hilariously to get a letter of demand, yet they can't go after the actual people that owe me money, for which I have been paying them to provide a service, still not received.
SG
Shaun G's update05 May 2026, 20:28
Reviewer Update
Good day Alfred, Despite your apology and assurance to provide support, I have still not received such since these posts in January. I received a call from your consultant to say that they are escalating the matter, and thereafter, we receive no information or no responses to our emails. The service received, after promises upon promises is pathetic. Even worst is that after Clientele had issues debiting my new bank account, they had the nerve to send me a letter of demand, even though I was in touch with them on multiple occasions to resolve the banking debits issue. I found it hilariously to get a letter of demand, yet they can't go after the actual people that owe me money, for which I have been paying them to provide a service, still not received.
Clientele Legal's replyOfficial
07 May 2026, 15:29Dear S. Govender,
Thank you for reaching out and sharing your concerns with us.
We appreciate the opportunity to address your complaint and provide a resolution that meets your needs.
We understand the frustration this situation may have caused and want to assure you of our commitment to delivering prompt and professional assistance at all times.
We acknowledge your concerns regarding the lack of progress reports on your matter and sincerely apologize for any inconvenience this may have caused.
As briefly discussed, the attorney on record has been advised to proceed with the reconstruction of the file, and we are currently awaiting an urgent update from their end.
If you would like to discuss this matter further or have any additional questions, please feel free to reach out to us directly.
Warm regards,
Alfred Vuso
Complaints Case Manager
Clientele Legal's reply07 May 2026, 15:29
Official
Dear S. Govender,
Thank you for reaching out and sharing your concerns with us.
We appreciate the opportunity to address your complaint and provide a resolution that meets your needs.
We understand the frustration this situation may have caused and want to assure you of our commitment to delivering prompt and professional assistance at all times.
We acknowledge your concerns regarding the lack of progress reports on your matter and sincerely apologize for any inconvenience this may have caused.
As briefly discussed, the attorney on record has been advised to proceed with the reconstruction of the file, and we are currently awaiting an urgent update from their end.
If you would like to discuss this matter further or have any additional questions, please feel free to reach out to us directly.
Warm regards,
Alfred Vuso
Complaints Case Manager
SG
Shaun G's updateReviewer Update
04 Jun 2026, 08:06Alfred, clearly Clientele and its attorney has no idea of the meaning of the word Urgent!
The service received is useless. Cost me more in premiums than the claim was worth. Decided to cut my losses and cancel all policy’s with Clientele. I would not recommend this company to anyone, EVER!
The service received is useless. Cost me more in premiums than the claim was worth. Decided to cut my losses and cancel all policy’s with Clientele. I would not recommend this company to anyone, EVER!
SG
Shaun G's update04 Jun 2026, 08:06
Reviewer Update
Alfred, clearly Clientele and its attorney has no idea of the meaning of the word Urgent!
The service received is useless. Cost me more in premiums than the claim was worth. Decided to cut my losses and cancel all policy’s with Clientele. I would not recommend this company to anyone, EVER!
The service received is useless. Cost me more in premiums than the claim was worth. Decided to cut my losses and cancel all policy’s with Clientele. I would not recommend this company to anyone, EVER!