LL
Louisa L
1 reviews | Active since Jun 2015
18 Feb 2020, 09:10
Clientele sends sms to say policy canceled. Then takes 3 debits in a month after this.
Clientele after unsuccessful debits sends sms saying policy canceled. (my partner lost his income & had ill health). They then sees money in my account & deduct 3 x in an approximate week. Not on a date they would of before. I returned the debits at bank, at my extra cost. Then they send sms & do calls for further marketing. I don't want any policy from them. The rewards system was also an issue to set up. I want my name removed from all marketing lists.
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Replies (2)
Clientele Legal's replyOfficial
18 Feb 2020, 12:31Dear Louisa L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply18 Feb 2020, 12:31
Official
Dear Louisa L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
18 Feb 2020, 17:43Dear Ms Louisa L,
We confirm having discussed your matter with you in order to address your concerns and provide the best way forward.
Please find our response below as discussed regarding your concerns raised:
As per our telephonic discussion, we have confirmed that we have no records which indicate that your Extended Family Legal plan was cancelled prior to this complaint logged. You confirmed that you would forward the details of the “SMS” received confirming cancellation for further investigations. Upon receipt of the SMS received we will gladly further investigate the matter.
Furthermore, we requested a copy of your bank statement for further assistance regarding the debit orders query.
Kindly, respond to this email with the above-mentioned documents.
We have since requested for your details to be removed from our database as well, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
It is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is also important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is also important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is unfortunate that you have since requested to cancel your policy, the cancellation process was explained and that there are no refund of premiums. Should you remain dissatisfied with our feedback kindly follow the escalation process as discussed.
We trust that you find the above in order , however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply18 Feb 2020, 17:43
Official
Dear Ms Louisa L,
We confirm having discussed your matter with you in order to address your concerns and provide the best way forward.
Please find our response below as discussed regarding your concerns raised:
As per our telephonic discussion, we have confirmed that we have no records which indicate that your Extended Family Legal plan was cancelled prior to this complaint logged. You confirmed that you would forward the details of the “SMS” received confirming cancellation for further investigations. Upon receipt of the SMS received we will gladly further investigate the matter.
Furthermore, we requested a copy of your bank statement for further assistance regarding the debit orders query.
Kindly, respond to this email with the above-mentioned documents.
We have since requested for your details to be removed from our database as well, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
It is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is also important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is also important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is unfortunate that you have since requested to cancel your policy, the cancellation process was explained and that there are no refund of premiums. Should you remain dissatisfied with our feedback kindly follow the escalation process as discussed.
We trust that you find the above in order , however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Clientele Legal