DN
Doctor N

1 reviews | Active since Aug 2018

15 Aug 2018, 16:12

Clientele **** company please don't join

I have been calling clientele legal many times to help me with a ********** account under my name at Telkom since 2015. Clientele legal is full of empty promises, what they preach on tv and radio its all lies they won't help you it's good when they take your money every month

0
Replies (2)
Clientele Legal
Clientele Legal's reply15 Aug 2018, 17:01
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman

Clientele Legal

Clientele Legal
Clientele Legal's reply17 Aug 2018, 08:00
Official

Thank you for bringing this matter to our attention. Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you.

Your claim does unfortunately fall outside the ambit of your legal Policy and regrettably are therefore entitled to limited assistance from our office, which we have provided.

We confirm you having reported this matter to us previously in July 2016 and having advised you to approach an alternative dispute forum. However, we have not heard from you since until recently. The intention is to assist you with your matter being resolved quicker, without litigation, which is a time consuming court process.

We are committed to providing you with further limited assistance in this matter, within the ambit of the terms and conditions of your legal policy, and we await the information we requested from you.

At Clientele Legal, we are committed to ensuring a positive client experience and look forward to assisting you further. Please contact us on *** or email at *** should you have any queries in future.

Regards,

Bernardus Van der Merwe

Legal Advisor - 2IC
Clientèle Legal