Clientele Refusing to pay my debit refund.

I had took a Legal policy with Clientele after one of their sales agents sold me false information about their legal cover. I called back for assistance and thereafter an investigation was opened by investigator named Beauty Philips, against that agent.

It was found that their agent actually sold me false information and had me sign up just because they wanted a sale. In Mid - June, Clientele's Compliance department called me (Beauty Philips) and apologized for the false information that was given to me. They had made a commitment that they will refund my June 2022 debit back. On the 24th June 2022, I received my refund money. I then asked what will happen with my July 2022 debit as it was close to month end and they will debit me again for the month of July 2022, she advised that I will have to call them back and request that I do another request for them to refund my July 2022 money back.

I called again early July and requested for July refund. All agents that I spoke to had promised me that they have escalated the matter to the Compliance department and they will act accordingly They advised that it is the compliance department that needs to do my refund. All agents advised that they have sent an email to compliance department to act accordingly and also escalated to their call centre Manager (Vincent Mtumba).

It is now September and I am still calling Clientele to do what is right and refund me my money. I have been promised numerous times. It is very RIDICULOUS AND VERY UNPROFFESSIONAL FOR A BIG COMPANY SUCH AS CLIENTELE TO GIVE SUCH POOR SERVICE.

When it is time to collect money from customers, they are number one in the game but when they have to do refunds, I mm given a run-around.

I am currently on the phone as i type this review and i am being given the same story as before. Even the Supervisor of the call center has the same attitude and does not care about clients.

I have never ever experienced such low level & unprofessional service from an insurer, Even Legal Wise would do a much better job.