LB
Laura B
1 reviews | Active since Jan 2014
22 Dec 2020, 16:49
Clientele: putting through Debit Order after Policy was cancelled
I am furious. I cancelled this Policy with effect immediately - the Premium for December was deducted on the 25th of November, now they have deducted the January premium. This is UNACCEPTABLE, I have already told Nedbank that certain of my policies have been Cancelled - Clientele being one of them. The consultant told me to go to my branch and they will reverse the Debit Order and block it. I am going to Nedbank tomorrow. Clientèle, you have until then to reverse the Debit Order. Your customer service is shocking.
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Replies (2)
Clientele Legal's replyOfficial
23 Dec 2020, 09:19Dear Laura,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply23 Dec 2020, 09:19
Official
Dear Laura,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
05 Jan 2021, 10:52Dear Laura,
We confirm that our attempt to contact you to address all raised concerns resulted in no success. Regarding the concerns raised, we can confirm that we hold no records indicating that you requested to cancel the policy prior. The policy has now been terminated. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Vusumuzi Dlamini Service Recovery Specialist
Clientele Legal
We confirm that our attempt to contact you to address all raised concerns resulted in no success. Regarding the concerns raised, we can confirm that we hold no records indicating that you requested to cancel the policy prior. The policy has now been terminated. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Vusumuzi Dlamini Service Recovery Specialist
Clientele Legal
Clientele Legal's reply05 Jan 2021, 10:52
Official
Dear Laura,
We confirm that our attempt to contact you to address all raised concerns resulted in no success. Regarding the concerns raised, we can confirm that we hold no records indicating that you requested to cancel the policy prior. The policy has now been terminated. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Vusumuzi Dlamini Service Recovery Specialist
Clientele Legal
We confirm that our attempt to contact you to address all raised concerns resulted in no success. Regarding the concerns raised, we can confirm that we hold no records indicating that you requested to cancel the policy prior. The policy has now been terminated. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Vusumuzi Dlamini Service Recovery Specialist
Clientele Legal