DT
Dieketseng T
1 reviews | Active since Feb 2025
31 Jul 2025, 02:47
Clientele promised to cancel my policy and refund me till today I'm still getting a debit order from Clientele I want my money. Bad service ever experienced💔
Worse service ever, I'm unemployed I called Clientele on the 25 of June and asked them to cancel my policy they said they canceled it and promised me a refund today I'm receiving my money last money from my employer they debited which simply means that the policy was never canceled. I want my money back and I want my policy to be canceled I'm tired of calling that ****ty company.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
31 Jul 2025, 07:27Dear Dieketseng Tsotetsi,
We confirm receipt of the concerns raised
and apologize for any inconvenience
caused.
Your query has been escalated to the
relevant department for investigation and we
will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply31 Jul 2025, 07:27
Official
Dear Dieketseng Tsotetsi,
We confirm receipt of the concerns raised
and apologize for any inconvenience
caused.
Your query has been escalated to the
relevant department for investigation and we
will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
31 Jul 2025, 13:32Dear Dieketseng T,
We hereby confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the unpleasant experience and for any inconvenience that this may have caused you. As per our telephonic discussion, we have explained our refunds process and confirmed the turn around time for payment. Kindly note that details of the outcome have been emailed to the email address provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Service Support Specialist
Clientele Legal
Service Support Specialist
Clientele Legal's reply31 Jul 2025, 13:32
Official
Dear Dieketseng T,
We hereby confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the unpleasant experience and for any inconvenience that this may have caused you. As per our telephonic discussion, we have explained our refunds process and confirmed the turn around time for payment. Kindly note that details of the outcome have been emailed to the email address provided.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Service Support Specialist
Clientele Legal
Service Support Specialist