kK
kallie K
1 reviews | Active since Apr 2011
28 Sept 2021, 16:25
CLIENTELE POOR CUSTOMER SERVICE BUT EAGER TO TAkE YOUR MONEY
Clientele response time to queries take up to 5 days.When they call then they are sorry it took so long untill the next time.There is always something in the way of them assisting the policy holder if it is not waiting time then it is an old case etc etc
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
29 Sept 2021, 11:36Dear Kallie K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply29 Sept 2021, 11:36
Official
Dear Kallie K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
29 Sept 2021, 15:02“Dear Kallie K
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your concerns, unfortunately, your claim falls outside the ambit of your legal cover. However, as agreed we will be providing limited assistance to your claim.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
K Dehal
Complaints Case Manager”
Complaints Case Manager”
Clientele Legal's reply29 Sept 2021, 15:02
Official
“Dear Kallie K
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm having discussed your concerns, unfortunately, your claim falls outside the ambit of your legal cover. However, as agreed we will be providing limited assistance to your claim.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future.
Yours sincerely,
K Dehal
Complaints Case Manager”
Complaints Case Manager”