SK
Sipho K
1 reviews | Active since Sept 2021
30 Sept 2021, 08:28
clientele policy cancellation
I was recently ******* by a clientele sales person to join the client funeral plan. The lady said we only checking if I qualify for the policy and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested, but to my surprise a week later I recieved an sms from clientele informing me that they will be a debit of R220 without my consent. I tried contacting customer care service with no luck. Today I woke up to R220 taken from my account. Can you please help me cancel this policy and refund me as I am a student and I can't afford it.
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Replies (2)
Clientele Legal's replyOfficial
30 Sept 2021, 10:58Dear Sipho K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply30 Sept 2021, 10:58
Official
Dear Sipho K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
13 Oct 2021, 11:46Dear Sipho K,
Thank you for bringing this matter to our attention.
We acknowledge your concerns and we confirm that we have investigated the concerns raised and Shirley Maela has provided you with feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.
Kind regards,
Clientele Legal
Clientele Legal's reply13 Oct 2021, 11:46
Official
Dear Sipho K,
Thank you for bringing this matter to our attention.
We acknowledge your concerns and we confirm that we have investigated the concerns raised and Shirley Maela has provided you with feedback.
Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number.
We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.
Kind regards,
Clientele Legal