RB
RF B
1 reviews | Active since Aug 2018
10 Feb 2020, 12:27
Clientèle *** [<AR653786>]
I've cancelled my clientele legal membership last month and the debit order was still processed by Clientele after the cancellation. I've lodge this complaint with them on the 4th of February and still have not receive any feedback or refund of my money.
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Replies (2)
Clientele Legal's replyOfficial
10 Feb 2020, 15:07Dear RF B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply10 Feb 2020, 15:07
Official
Dear RF B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
11 Feb 2020, 15:33Dear RF B, We acknowledge receipt of the concerns raised. Thank you for bringing them to our attention. We confirm that our attempt to contact you on 11 February 2020 to address all raised concerns resulted in no success. Regarding the concerns raised, we can confirm that upon cancellation on 23 January 2020, the cancellation process and the 31 day notice period to cancel a debit order was correctly explained. Our records further indicate that you were informed that there would not be a refund after the cancellation of your policy. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniClientele Legal
Yours sincerely,
Judith MboweniClientele Legal
Clientele Legal's reply11 Feb 2020, 15:33
Official
Dear RF B, We acknowledge receipt of the concerns raised. Thank you for bringing them to our attention. We confirm that our attempt to contact you on 11 February 2020 to address all raised concerns resulted in no success. Regarding the concerns raised, we can confirm that upon cancellation on 23 January 2020, the cancellation process and the 31 day notice period to cancel a debit order was correctly explained. Our records further indicate that you were informed that there would not be a refund after the cancellation of your policy. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniClientele Legal
Yours sincerely,
Judith MboweniClientele Legal