Clientele please stop deducting my money from my Capitec account

Dear Magidi N

 

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Extended Family Legal Plan.

 

We have attempted to contact you on 08 June 2020 on the cell phone number provided to discuss and address your complaint, to no success.

 

Please be informed that we will contact you on 09 June 2020 to assist you further regarding your complaint.

 

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

 

Yours sincerely,

 

Judith Mboweni

Clientele Legal

Dear Magidi N

 

As per our telephonic discussion, feedback regarding the cancellation of the policy in question has been provided.

 

Regarding the concerns raised, we can confirm that upon cancellation on 09 June 2020 the refund process was explained accordingly. We further confirmed that there was an oversight from our consultant’s side regarding your previous request to cancel your policy.

 

We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.

 

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.

 

We do understand your frustration and apologise for any inconvenience caused. 

 

We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. 

 

Yours sincerely, 

 

Judith Mboweni

Clientele Legal