Clientele operate under false pretentions
My fiancé took out a policy for R280 per month. He cancelled the policy telephonically within the 5 day cool off period, but never received a refund. He cancelled because when he spoke to a consultant when he app**** for the policy, he was given false information regarding the policy. When he phoned to cancel, another consultant apologized that he was treated like that by the initial consultant.
After canceling, he then suspended the monthly debicheck premium on the ABSA banking app, but it was deducted again for a second consecutive month! On the app, the policy remained active.
NEVER EVER take out policies with Clientele - they operate under false pretentions and refuse to give refunds! They are quick to call you when they want your money, but when you have concerns or want your money back, they are useless.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm that we contacted our policyholder to provide feedback regarding the concerns raised. Our records indicate that our offices received our policyholder's cancellation request within reasonable times as discussed telephonically. We, therefore, confirmed that the policy remained active due to no contact made, and it has now been canceled. Furthermore, we have since explained the refund process according to the oversights on our side . We however do understand the frustration and apologize for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Clientele Legal
We confirm that we contacted our policyholder to provide feedback regarding the concerns raised. Our records indicate that our offices received our policyholder's cancellation request within reasonable times as discussed telephonically. We, therefore, confirmed that the policy remained active due to no contact made, and it has now been canceled. Furthermore, we have since explained the refund process according to the oversights on our side . We however do understand the frustration and apologize for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Clientele Legal