iP
irvin P
1 reviews | Active since Nov 2017
04 Jan 2022, 14:09
Clientele online service poor
I traveled out of the country and have an emergency that need my clientele lawyer but I can't reach them, they hiding behind automated robotic responding messengers, all they online digital platforms are taking me from pillar to post trying to reach them. Poor planning
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
04 Jan 2022, 15:15Dear Irvin P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply04 Jan 2022, 15:15
Official
Dear Irvin P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
05 Jan 2022, 15:05“Dear Irvin P, We thank you for escalating your concerns to us. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. As you are out of the country we have emailed you to provide us with your instructions. Your legal advisor will assess your claim and assistance will be provided within the ambit of your legal policy. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Regards K. Dehal Complaints Case Manager"
Regards K. Dehal Complaints Case Manager"
Clientele Legal's reply05 Jan 2022, 15:05
Official
“Dear Irvin P, We thank you for escalating your concerns to us. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. As you are out of the country we have emailed you to provide us with your instructions. Your legal advisor will assess your claim and assistance will be provided within the ambit of your legal policy. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Regards K. Dehal Complaints Case Manager"
Regards K. Dehal Complaints Case Manager"
iP
irvin P's updateReviewer Update
09 Jan 2022, 10:06Still I haven't hear from clientele. I have sent the email to the recommended email provided but instead of attending the matter they have time to come respond on Helloper this is appalling Clientel
iP
irvin P's update09 Jan 2022, 10:06
Reviewer Update
Still I haven't hear from clientele. I have sent the email to the recommended email provided but instead of attending the matter they have time to come respond on Helloper this is appalling Clientel
Clientele Legal's replyOfficial
11 Jan 2022, 11:35Dear Irvin P, We are in receipt of your email and our advisor has responded to your claim. Regards,
Clientele Legal
Clientele Legal
Clientele Legal's reply11 Jan 2022, 11:35
Official
Dear Irvin P, We are in receipt of your email and our advisor has responded to your claim. Regards,
Clientele Legal
Clientele Legal