HP
Herman P
1 reviews | Active since Feb 2020
19 Nov 2020, 15:26
Clientele no reply
About a month ago i decided to move my business account to absa and with the third deposit been paid in I saw that a me Leslie had helped herself with R5 352,86 out of my account .Trying to rectify this nobody was able to help me ,my banker Linda ********** just pulled her shoulders up I asked clientele to help but they still havend reply
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Replies (2)
Clientele Legal's replyOfficial
19 Nov 2020, 15:41Dear Herman P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply19 Nov 2020, 15:41
Official
Dear Herman P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
23 Nov 2020, 11:08“Dear Herman P, With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We confirm that as discussed, we have not received your instructions and/or documents, whereby we have requested you to send same in order for us to assess and advise you accordingly. We will revert on receipt of the said information. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future. Yours sincerely, Bernardus van der Merwe Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply23 Nov 2020, 11:08
Official
“Dear Herman P, With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint. We confirm that as discussed, we have not received your instructions and/or documents, whereby we have requested you to send same in order for us to assess and advise you accordingly. We will revert on receipt of the said information. We do apologise for any inconvenience caused, however we would like to assure you at Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Please contact us directly should you have any further queries in the future. Yours sincerely, Bernardus van der Merwe Complaints Case Manager
Clientele Legal”
Clientele Legal”