1 reviews | Active since Mar 2023
Clientele misled me into paying premiums and not rendering services
I joined clientele legal in June 2023 and I spoke to Thabo Mabunda whom I explained that I have a pre-existing matter of divorce and I explained that I don't need legal advice I need legal representation and he gave me the right option to join I paid all my premiums and asked for call back again a lady phoned and I explained what I needed help with she gave me the number to call for lawyers to call and she mentioned that I can make claims and get assistance because I'm done with my trial, today on the 19th December 2023 I spoke to a lawyer who told me that clientele cannot help me because I have a pre-existing matter. I fell as if I've been ****med to joining clientele and only to be told that I cannot be offered any help I must go to legal aid for assistance..... I will appreciate it if this matter can be dealt with properly.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind Regards, Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided you with feedback.
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Kind Regards, Market Conduct