BT
Bongani T

1 reviews | Active since Feb 2025

09 Feb 2025, 21:16

Clientele ****med me

Hellopeter few weeks ago I had a call from clientele legal because I apply for the loan from one of the companies. The guy I spoke with said he is calling me because I app**** for the loan. Then he asked me for my details. Later in the conversation he tells me I'm signing in for a legal thing. I tell him no I app**** for a loan not legal contract he says he know. He will explain everything in the email after the conversation. After that no email came through then I called clientele to find out what exactly I signed for. He says legal cover I say I don't want no legal cover for R385. I asked her to cancel now they say I must pay for one more premium since it takes 31 days for any of their policies to be cancel. Now I must pay for one more premium of the product I was ****med with. Can you help me on what to do next

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Replies (2)
Clientele Legal
Clientele Legal's reply10 Feb 2025, 00:41
Official
Dear Bongani T, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,

Clientele Legal

Clientele Legal
Clientele Legal's reply13 Feb 2025, 09:46
Official
Dear Bongani T, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and that Rhandzu Manganyi has been in contact with you to provide the necessary feedback.

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards Market Conduct,