Clientele Letdown

I recently went online in search of some or other kind of legal cover. I came across Clientele Legal and requested a call back. I was called back in less than 5 minutes and signed up in no time. We agreed on their recorded phone calls that I get paid on the last day of the month and that my account should never be accessed before the 1st of each month because regardless of the day on which the last day of the month falls, that is my payday. Within the first month, Clientele legal has tracked my account from around the 25th and already they have left an unpleasant taste in my mouth, but I let that pass. I then went onto the website and requested a call back as I am in need of legal advice, I did this on their website over 3 weeks ago, Still no contact. So in less that 30 days Clientele legal has let me down on two occasions (after just one premium). I would not like to terminate my agreement with them and I will seek legal cover elsewhere. You are worse than the people I expected you to protect me from. Thank you for nothing.