FT
Fidel T
1 reviews | Active since Jun 2016
06 Nov 2019, 13:14
CLIENTELE LEGAL's **** LOOPHOLES
DO NOT TAKE UP Clientele Legal policy until you understand their tactics. I took up a legal policy with Clientele around August and gave them a Call in February about a drone I bought from a retailer with a crash protection plan. There is a phone call transaction that needs to be proven by retrieving the call from the retailer. When I needed legal advice they directed me to go to Consumer protection, and the matter escalated to CGSO and so on. 8 months later, I was finally told that in order to retrieve the phone call, this needs go be enforced by a police order.
Clientele now says the matter was pre-existing and happened within 3 months of the waiting period where I could only get legal advice but not a lawyer. The process of dealing with the retailer and having the retailer refuse to fix the product was finally realised in December. Only then did I get in touch with Clientele concerning legal representation. Pre-existing conditions are supposed to be about matters that occur before you take on a policy, then representation and waiting period, not finding loop holes to use as an excuse not to cover if something happens within a waiting period. They are now dodging the matter to not provide cover by using the pre-existing condition that has nothing to do with claiming, but occurrence of events.
The customer service agent did not even understand my concern and thought it was about a cellphone that was defective when I explained that it’s about a Drone that crashed around OCT-NOV period and there's a dispute on the crash protection. Only after that period did I get in touch with Clientele. What ******** tactics are these? I don't even have the policy documents that' I've requested numerous times but was told they'll be emailed. Today is nearly 1 year since the incident, and 8 months after contacting Clientele Legal and they say they can't assist with the matter because of the same technical misunderstanding. What's the point of these policies if they find excuses around what's pre-existing and what's not?
Helpful (0)
Replies (10)0
Replies (10)
Clientele Legal's replyOfficial
06 Nov 2019, 16:15 Dear Fidel T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply06 Nov 2019, 16:15
Official
Dear Fidel T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
08 Nov 2019, 17:18Dear Fidel T Thank you for bringing this matter to our attention and discussing your concerns with us. We confirm our discussion in respect of the reason why your matter is deemed to be pre-existing and would like to thank you for your understanding in this regard. We have, however, escalated your concerns to our Compliance department for investigation and an investigator will be in contact with you with the relevant outcome. We apologise for any inconvenience caused and are looking forward to speaking to you again soon. Please contact us directly should you have any further queries. Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply08 Nov 2019, 17:18
Official
Dear Fidel T Thank you for bringing this matter to our attention and discussing your concerns with us. We confirm our discussion in respect of the reason why your matter is deemed to be pre-existing and would like to thank you for your understanding in this regard. We have, however, escalated your concerns to our Compliance department for investigation and an investigator will be in contact with you with the relevant outcome. We apologise for any inconvenience caused and are looking forward to speaking to you again soon. Please contact us directly should you have any further queries. Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
Cyril Mbatha
Complaints Case Manager
Clientèle Legal
FT
Fidel T's updateReviewer Update
15 Nov 2019, 09:37How ***ardly you are. Using a clueless person to deliver a message to me that you've rejected my claim because I supposedly said I didn't have the pre-existing conditions explained to me. You know that's not even the case to begin with. You've stooped very low it's disgusting!
FT
Fidel T's update15 Nov 2019, 09:37
Reviewer Update
How ***ardly you are. Using a clueless person to deliver a message to me that you've rejected my claim because I supposedly said I didn't have the pre-existing conditions explained to me. You know that's not even the case to begin with. You've stooped very low it's disgusting!
Clientele Legal's replyOfficial
25 Nov 2019, 14:17“Dear Fidel T,
Thank you for bringing this matter to our attention and discussing your concerns with us today.
We confirm our discussion and the advice and guidance on the steps to be taken in order for us to engage the third party. We further confirm that it was agreed that you will revert with the relevant case number so that we can engage the third party regarding your matter.
We apologise for any inconvenience caused and are looking forward to speak to you again soon. Please contact us on *** or email us at *** should you have any further queries.
Yours sincerely,
Cyril MbathaComplaints Case ManagerClientèle Legal"
Thank you for bringing this matter to our attention and discussing your concerns with us today.
We confirm our discussion and the advice and guidance on the steps to be taken in order for us to engage the third party. We further confirm that it was agreed that you will revert with the relevant case number so that we can engage the third party regarding your matter.
We apologise for any inconvenience caused and are looking forward to speak to you again soon. Please contact us on *** or email us at *** should you have any further queries.
Yours sincerely,
Cyril MbathaComplaints Case ManagerClientèle Legal"
Clientele Legal's reply25 Nov 2019, 14:17
Official
“Dear Fidel T,
Thank you for bringing this matter to our attention and discussing your concerns with us today.
We confirm our discussion and the advice and guidance on the steps to be taken in order for us to engage the third party. We further confirm that it was agreed that you will revert with the relevant case number so that we can engage the third party regarding your matter.
We apologise for any inconvenience caused and are looking forward to speak to you again soon. Please contact us on *** or email us at *** should you have any further queries.
Yours sincerely,
Cyril MbathaComplaints Case ManagerClientèle Legal"
Thank you for bringing this matter to our attention and discussing your concerns with us today.
We confirm our discussion and the advice and guidance on the steps to be taken in order for us to engage the third party. We further confirm that it was agreed that you will revert with the relevant case number so that we can engage the third party regarding your matter.
We apologise for any inconvenience caused and are looking forward to speak to you again soon. Please contact us on *** or email us at *** should you have any further queries.
Yours sincerely,
Cyril MbathaComplaints Case ManagerClientèle Legal"
FT
Fidel T's updateReviewer Update
12 Dec 2019, 07:52The matter of Engagement is not an issue as your engagement is not leading to a resolution. I took up the policy in order to have legal representation at inappropriate and proper time when I need it and when I do need it now you are refusing to represent me as you are avoiding the hassles of paying out lawyers. My product stopped working after 3 months I had taken your policy and the case was lodged after three months of taking up the policy but you still see that as a pre-existing condition. How the hell is that so?
I will not stop publicly slandering this behavior until you get your act together.
Stop playing with people with your false adverti*****ts and misleading policy linguistics. You are no different than all insurance companies that have people taking their children's bodies to their offices just to get the payout they deserve. WOW, What a typicall South African example of a model insurance company you are being right now. Sad!
I will not stop publicly slandering this behavior until you get your act together.
Stop playing with people with your false adverti*****ts and misleading policy linguistics. You are no different than all insurance companies that have people taking their children's bodies to their offices just to get the payout they deserve. WOW, What a typicall South African example of a model insurance company you are being right now. Sad!
FT
Fidel T's update12 Dec 2019, 07:52
Reviewer Update
The matter of Engagement is not an issue as your engagement is not leading to a resolution. I took up the policy in order to have legal representation at inappropriate and proper time when I need it and when I do need it now you are refusing to represent me as you are avoiding the hassles of paying out lawyers. My product stopped working after 3 months I had taken your policy and the case was lodged after three months of taking up the policy but you still see that as a pre-existing condition. How the hell is that so?
I will not stop publicly slandering this behavior until you get your act together.
Stop playing with people with your false adverti*****ts and misleading policy linguistics. You are no different than all insurance companies that have people taking their children's bodies to their offices just to get the payout they deserve. WOW, What a typicall South African example of a model insurance company you are being right now. Sad!
I will not stop publicly slandering this behavior until you get your act together.
Stop playing with people with your false adverti*****ts and misleading policy linguistics. You are no different than all insurance companies that have people taking their children's bodies to their offices just to get the payout they deserve. WOW, What a typicall South African example of a model insurance company you are being right now. Sad!
Clientele Legal's replyOfficial
13 Dec 2019, 15:52“Dear Fidel T Thank you for bringing this matter to our attention and discussing your concerns with us yesterday. We confirm our discussion where you advised that you have escalated your concerns to the relevant forum. We will proceed to assist you further as best we can and will await feedback from yourself and the relevant forum. We apologise for any inconvenience caused and are looking forward to speak to you again soon. Please contact us on *** or email us at *** should you have Yours sincerely, Cyril Mbatha
Complaints Case Manager
Clientèle Legal"
Complaints Case Manager
Clientèle Legal"
Clientele Legal's reply13 Dec 2019, 15:52
Official
“Dear Fidel T Thank you for bringing this matter to our attention and discussing your concerns with us yesterday. We confirm our discussion where you advised that you have escalated your concerns to the relevant forum. We will proceed to assist you further as best we can and will await feedback from yourself and the relevant forum. We apologise for any inconvenience caused and are looking forward to speak to you again soon. Please contact us on *** or email us at *** should you have Yours sincerely, Cyril Mbatha
Complaints Case Manager
Clientèle Legal"
Complaints Case Manager
Clientèle Legal"
FT
Fidel T's updateReviewer Update
05 Feb 2020, 11:31What, and you just leave the matter just like that? It's been over a month since the holidays and you still don't care to actually resolve this case? I will start caring about your responses when it's not some automated generic and insincere nonsense.
You're truly showing your colours.
You're truly showing your colours.
FT
Fidel T's update05 Feb 2020, 11:31
Reviewer Update
What, and you just leave the matter just like that? It's been over a month since the holidays and you still don't care to actually resolve this case? I will start caring about your responses when it's not some automated generic and insincere nonsense.
You're truly showing your colours.
You're truly showing your colours.
FT
Fidel T's updateReviewer Update
07 Feb 2020, 14:52I also demand that you give me the recording of my conversation when accepting this insurance. Why do you keep ignoring this? This is the 6th month I've been waiting for this. What are you trying to hide?
FT
Fidel T's update07 Feb 2020, 14:52
Reviewer Update
I also demand that you give me the recording of my conversation when accepting this insurance. Why do you keep ignoring this? This is the 6th month I've been waiting for this. What are you trying to hide?
Clientele Legal's replyOfficial
10 Feb 2020, 15:45“Dear Fidel T,
Thank you for bringing this matter to our attention. Unfortunately, we have not had the opportunity to discuss this matter with you hence we sent you a detailed email advising you in this regard.
We understand your frustration and apologize for your experience, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Kindly note however that your claim unfortunately fell outside the ambit of your legal Policy as detailed in the email that was sent to yourself.
At Clientele Legal, we are committed to ensuring a positive customer experience. Should you wish to discuss your matter in further detail, please contact us on *** or email us at *** .
Yours sincerely,
Cyril MbathaComplaints Case Manager
Clientele Legal”
Thank you for bringing this matter to our attention. Unfortunately, we have not had the opportunity to discuss this matter with you hence we sent you a detailed email advising you in this regard.
We understand your frustration and apologize for your experience, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Kindly note however that your claim unfortunately fell outside the ambit of your legal Policy as detailed in the email that was sent to yourself.
At Clientele Legal, we are committed to ensuring a positive customer experience. Should you wish to discuss your matter in further detail, please contact us on *** or email us at *** .
Yours sincerely,
Cyril MbathaComplaints Case Manager
Clientele Legal”
Clientele Legal's reply10 Feb 2020, 15:45
Official
“Dear Fidel T,
Thank you for bringing this matter to our attention. Unfortunately, we have not had the opportunity to discuss this matter with you hence we sent you a detailed email advising you in this regard.
We understand your frustration and apologize for your experience, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Kindly note however that your claim unfortunately fell outside the ambit of your legal Policy as detailed in the email that was sent to yourself.
At Clientele Legal, we are committed to ensuring a positive customer experience. Should you wish to discuss your matter in further detail, please contact us on *** or email us at *** .
Yours sincerely,
Cyril MbathaComplaints Case Manager
Clientele Legal”
Thank you for bringing this matter to our attention. Unfortunately, we have not had the opportunity to discuss this matter with you hence we sent you a detailed email advising you in this regard.
We understand your frustration and apologize for your experience, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected. Kindly note however that your claim unfortunately fell outside the ambit of your legal Policy as detailed in the email that was sent to yourself.
At Clientele Legal, we are committed to ensuring a positive customer experience. Should you wish to discuss your matter in further detail, please contact us on *** or email us at *** .
Yours sincerely,
Cyril MbathaComplaints Case Manager
Clientele Legal”
FT
Fidel T's updateReviewer Update
10 Feb 2020, 16:36Hi
Why is it difficult for you to provide me with YOUR telephonic recordings on this policy. That's all I've been requesting. You've been flip-flopping left-right-center about different reasons why you cannot offer legal support. Each time I provide a legitimate reason to dismiss your refusal you look for another one. That is not professional and it's only exposing the company of it's deception.
Why is it difficult for you to provide me with YOUR telephonic recordings on this policy. That's all I've been requesting. You've been flip-flopping left-right-center about different reasons why you cannot offer legal support. Each time I provide a legitimate reason to dismiss your refusal you look for another one. That is not professional and it's only exposing the company of it's deception.
FT
Fidel T's update10 Feb 2020, 16:36
Reviewer Update
Hi
Why is it difficult for you to provide me with YOUR telephonic recordings on this policy. That's all I've been requesting. You've been flip-flopping left-right-center about different reasons why you cannot offer legal support. Each time I provide a legitimate reason to dismiss your refusal you look for another one. That is not professional and it's only exposing the company of it's deception.
Why is it difficult for you to provide me with YOUR telephonic recordings on this policy. That's all I've been requesting. You've been flip-flopping left-right-center about different reasons why you cannot offer legal support. Each time I provide a legitimate reason to dismiss your refusal you look for another one. That is not professional and it's only exposing the company of it's deception.