Bb
Bertil bertil.auto
1 reviews | Active since Apr 2025
05 Feb 2026, 20:22
Clientele legal took m one y without any involvement on my part
Clientele legal took st ole money from my Capitec account on the 31 January 2026. I never got in contact telephonically or with their so called street broker for a policy during the month of January 2026. They were quickly to collapse their policy but no refund. I'm marketing everywhere on social media about them being *********. Please be aware of their frau du lent activities
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Replies (2)
Clientele Legal's replyOfficial
06 Feb 2026, 06:44Dear Bertil B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply06 Feb 2026, 06:44
Official
Dear Bertil B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
06 Feb 2026, 15:27Dear Bertil B,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy, and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct
Clientele Legal's reply06 Feb 2026, 15:27
Official
Dear Bertil B,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
You requested to cancel the policy, and the cancellation of the debit order process was confirmed.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Should you require further assistance please feel free to contact us.
Regards,
Market Conduct