RC
Ryan C

1 reviews | Active since Jul 2021

25 Sept 2025, 13:39

Clientèle Legal – Terrible Experience!

We’ve been with Clientèle Legal for 3 years, and it’s been nothing but disappointment.

After being ****med out of R70K, we opened a case with SAPS. Clientèle Legal insisted we hire a private investigator (someone they recommended), which we had to pay extra for. The investigator gave us completely false information, claiming that Roan De Kock owned a house at a specific address – which turned out to be untrue.

When we reported this back to Clientèle Legal, instead of helping, they told us we’d have to pay again for another investigator! On top of that, we’ve been to court five times already without a single Clientèle Legal lawyer by our side.

This company is useless – they take your money, provide no real service, and in our experience seem more like *****sters themselves.

We have now cancelled this so-called “service.” Don’t waste your time or money with Clientèle Legal!

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Replies (2)
Clientele Legal
Clientele Legal's reply25 Sept 2025, 13:40
Official
Dear Ryan C,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,

Clientele Legal 
Clientele Legal
Clientele Legal's reply30 Sept 2025, 09:40
Official
Dear Ryan C,  We thank you for escalating your complaint to us.  Unfortunately, we have not had the opportunity to thoroughly address the complaint as we cannot get through to the policyholder.  We do however confirm that you currently do not have an active legal policy with Clientele Legal and that the last time we interacted with the policyholder was in July whereby we discussed the complaint in detail.  We have however noted your concerns and would like to assure you that the matters were attended to within the ambit of the law and our legal policy.  Please contact us directly should you have any queries in future.  Kind regards,  C. Fick Complaints Case Manager