KG
Kevin G
1 reviews | Active since Oct 2019
25 Mar 2021, 22:26
Clientele Legal Telemarketing Prank
Telemarketing calls me today to offer me life cover. I’m busy, never rude so I decline and hang up.
They call back 8 times just to hang up on my each time I do actually answer
Late afternoon they call back again and start the whole sales pitch. By this time I’ve had enough and insist on talking to a manager. I’m placed on hold and conveniently cut off.
Great service legal team. Absolutely atrocious, shocking and unprofessional behavior from such an institution.
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
26 Mar 2021, 08:57Dear Kevin G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply26 Mar 2021, 08:57
Official
Dear Kevin G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
KG
Kevin G's updateReviewer Update
07 Apr 2021, 10:20Further to this reply, I was contacted by Clientele.
They claimed that I was only contacted twice, once in the morning when I declined the offer of services and second in the afternoon when another agent called and I insisted to speak to a a manager.
I requested an email, to which I’ve now sent them screen shots of my call history clearly showing the 8 calls. Truecaller did a great job of clearly identifying Clientele.
No reply as yet.
Firstly, if I declined the service in the morning, why call back in the afternoon?
Secondly, the investigator from Clientele didn’t have all his facts to start with. Even more of concern that they don’t know what is going on in their own company.
They claimed that I was only contacted twice, once in the morning when I declined the offer of services and second in the afternoon when another agent called and I insisted to speak to a a manager.
I requested an email, to which I’ve now sent them screen shots of my call history clearly showing the 8 calls. Truecaller did a great job of clearly identifying Clientele.
No reply as yet.
Firstly, if I declined the service in the morning, why call back in the afternoon?
Secondly, the investigator from Clientele didn’t have all his facts to start with. Even more of concern that they don’t know what is going on in their own company.
KG
Kevin G's update07 Apr 2021, 10:20
Reviewer Update
Further to this reply, I was contacted by Clientele.
They claimed that I was only contacted twice, once in the morning when I declined the offer of services and second in the afternoon when another agent called and I insisted to speak to a a manager.
I requested an email, to which I’ve now sent them screen shots of my call history clearly showing the 8 calls. Truecaller did a great job of clearly identifying Clientele.
No reply as yet.
Firstly, if I declined the service in the morning, why call back in the afternoon?
Secondly, the investigator from Clientele didn’t have all his facts to start with. Even more of concern that they don’t know what is going on in their own company.
They claimed that I was only contacted twice, once in the morning when I declined the offer of services and second in the afternoon when another agent called and I insisted to speak to a a manager.
I requested an email, to which I’ve now sent them screen shots of my call history clearly showing the 8 calls. Truecaller did a great job of clearly identifying Clientele.
No reply as yet.
Firstly, if I declined the service in the morning, why call back in the afternoon?
Secondly, the investigator from Clientele didn’t have all his facts to start with. Even more of concern that they don’t know what is going on in their own company.
Clientele Legal's replyOfficial
15 Apr 2021, 10:53Dear Kevin G
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that our Investigator (Skhumbuzo Mbele) has assessed the call between yourself and our sales consultant and has been in contact with you to provide you with the necessary feedback.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. Your cell number has been sent to be removed from all Marketing calls and SMS’s.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct
Clientele Legal's reply15 Apr 2021, 10:53
Official
Dear Kevin G
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any inconvenience this may have caused you.
We confirm that our Investigator (Skhumbuzo Mbele) has assessed the call between yourself and our sales consultant and has been in contact with you to provide you with the necessary feedback.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken. Your cell number has been sent to be removed from all Marketing calls and SMS’s.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Market Conduct