ML
Martha L
1 reviews | Active since Oct 2022
02 Feb 2023, 11:15
Clientele Legal Team has no Vision, Purpose & Values!
I'm utterly disappointed in Clientele Legal - All they do is collect premiums! They are not reliable, not safeguarding, do not respect clients, no customer excellence & definitely no integrity as per their, company's Vision, Group Purpose and Values.
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Replies (2)
Clientele Legal's replyOfficial
02 Feb 2023, 12:04Dear Martha L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply02 Feb 2023, 12:04
Official
Dear Martha L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
03 Feb 2023, 15:01“Dear Martha L,
We would like to thank you for allowing us the opportunity to attend to your concerns raised.
We confirm having discussed your concerns and also advised you of our internal turnaround time. We will be reverting shortly as discussed.
At Clientele Legal, we are committed to ensuring a positive customer experience.
Please contact us directly should you have any queries in the future.
Kind regards,
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply03 Feb 2023, 15:01
Official
“Dear Martha L,
We would like to thank you for allowing us the opportunity to attend to your concerns raised.
We confirm having discussed your concerns and also advised you of our internal turnaround time. We will be reverting shortly as discussed.
At Clientele Legal, we are committed to ensuring a positive customer experience.
Please contact us directly should you have any queries in the future.
Kind regards,
Bernardus van der Merwe
Complaints Case Manager”