KC
Keshnee C
1 reviews | Active since Jan 2019
24 Jan 2019, 14:42
Clientele legal sucks
The customer service is horrible. I was **** to that I would be covered immediately, then after making an instant eft, I called in the lawyer and was told they can't help me until 3 months. I then asked for my refund and I was told with 24 to 48 hours on the 16 Jan 2019. I then called again on the 22 Jan and was informed another 24 hours. I then called on the 24th and the lady says 7 working days. It's clear the staff don't the rules because they all giving different information.
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Replies (2)
Clientele Legal's replyOfficial
25 Jan 2019, 08:10 We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply25 Jan 2019, 08:10
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
19 Feb 2019, 14:04Dear Keshnee C
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback.
Unfortunately you were not satisfied with the findings and requested the call recording. It was confirmed you will receive the recording on your provided email within 24 -48 hours.
We have also sent you the escalation process should you require to take the matter further. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Yours sincerely,
Compliance Department
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback.
Unfortunately you were not satisfied with the findings and requested the call recording. It was confirmed you will receive the recording on your provided email within 24 -48 hours.
We have also sent you the escalation process should you require to take the matter further. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Yours sincerely,
Compliance Department
Clientele Legal's reply19 Feb 2019, 14:04
Official
Dear Keshnee C
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback.
Unfortunately you were not satisfied with the findings and requested the call recording. It was confirmed you will receive the recording on your provided email within 24 -48 hours.
We have also sent you the escalation process should you require to take the matter further. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Yours sincerely,
Compliance Department
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator (Benita Steyn) has been in contact with you to provide you with the necessary feedback.
Unfortunately you were not satisfied with the findings and requested the call recording. It was confirmed you will receive the recording on your provided email within 24 -48 hours.
We have also sent you the escalation process should you require to take the matter further. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Yours sincerely,
Compliance Department