kK
kallie K
1 reviews | Active since Apr 2011
29 Jun 2021, 09:20
Clientele Legal sucks
Contacted cleintelle via e mail 6 days ago they rep**** a 48hour turn around time.up to now not even a call or e mail except auto reply.I am cancelling my legeal contract they suck.Very good adverts How good they are.Obviously not the truth.
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Replies (2)
Clientele Legal's replyOfficial
29 Jun 2021, 09:26Dear Kallie K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply29 Jun 2021, 09:26
Official
Dear Kallie K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
01 Jul 2021, 12:28Dear Kallie K,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding our turnaround times and feedback process, and apologize for any inconvenience caused. We confirm that we have provided you with alternative contact details for the legal department and further opened legal claims in order to assist you further.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
Carla Fick
Complaints Case Manager”
Clientele Legal's reply01 Jul 2021, 12:28
Official
Dear Kallie K,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding our turnaround times and feedback process, and apologize for any inconvenience caused. We confirm that we have provided you with alternative contact details for the legal department and further opened legal claims in order to assist you further.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
Carla Fick
Complaints Case Manager”