Clientele legal *****ing money from a customer

I have a legal policy with Clientele legal. Their service has been terrible thus far. I requested the debit order to go through on the 15th of every month. For months now, the debit order goes through twice a month or sometimes they debit money at the beginning of the month either on the 3rd or 4th. This is such an inconvenience. It does not mean if I have money in my bank account, then I do not have commitments for it. As a legal division of Clientele, they should know the importance of complying with the contractual agreement. How can they successfully deal with customers' legal issues or cases if they themselves cannot comply with simple things like collecting money for the policy on the correct date? What they are doing is theft. Their service has been terrible thus far. They are just good as using a mother and a son to promote their products and yet they ***** money from customers.