tB
teresa B
1 reviews | Active since Jul 2014
04 Dec 2023, 11:38
Clientele legal - SNEAKY!!!
I am very disgusted with Clientele Legal. In August, I app**** for the legal policy they offer. I lost interest in it and subsequently canceled it. Despite this, they still attempted to debit my account, so I initiated a debit reversal on my bank account. In early November, I sent them an email once again requesting the cancellation of the policy. To date, they have not responded to my email. Since October, they have blocked Nedbank from processing a debit order reversal, resulting in an additional 2 debits from my account. Today, I called them once again, and they informed me that I need to wait for 10 working days to see if they have refunded the money. Clientele is ********* and cannot be trusted.
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Replies (3)
Clientele Legal's replyOfficial
04 Dec 2023, 12:40Dear teresa,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply04 Dec 2023, 12:40
Official
Dear teresa,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
04 Dec 2023, 14:17Dear teresa,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal
Clientele Legal's reply04 Dec 2023, 14:17
Official
Dear teresa,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Clientele Legal
Clientele Legal's replyOfficial
05 Dec 2023, 14:22Dear teresa Thank you for raising your concerns with us and allowing us the opportunity to resolve them. Kindly note that our attempts to contact and assist with your query were unsuccessful. Your policy has been terminated. Regarding the concerns raised on our premium refund turnaround time, our records indicate that the premium refund process was correctly explained and that the request was escalated accordingly. We, therefore, confirm that a refund of the premium will be processed timeously and that there will be no further deductions for the policy. We however do understand your frustration and apologise for any inconvenience caused. Please do not hesitate to contact us if you require further assistance. Yours sincerely, Judith MboweniClientele Legal
Clientele Legal's reply05 Dec 2023, 14:22
Official
Dear teresa Thank you for raising your concerns with us and allowing us the opportunity to resolve them. Kindly note that our attempts to contact and assist with your query were unsuccessful. Your policy has been terminated. Regarding the concerns raised on our premium refund turnaround time, our records indicate that the premium refund process was correctly explained and that the request was escalated accordingly. We, therefore, confirm that a refund of the premium will be processed timeously and that there will be no further deductions for the policy. We however do understand your frustration and apologise for any inconvenience caused. Please do not hesitate to contact us if you require further assistance. Yours sincerely, Judith MboweniClientele Legal