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Mamello M
1 reviews | Active since Jun 2016
25 Feb 2021, 17:58
Clientele legal should go out of business
I have paid Clientele legal 24 good premiums. Now I need the lawyer they promised and they won’t even return my emails. I made a claim in 2019 and nothing has happened. Relebohile Phakane a supervisor is a joke, cannot even respond to emails. Wants to give legal recommendations on the phone, when I ask for it to be in writing she ignores for almost a month now. I want to warn everyone not to take out a policy with Clientele.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
26 Feb 2021, 08:18Dear Mamello M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply26 Feb 2021, 08:18
Official
Dear Mamello M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
01 Mar 2021, 11:49“Dear Mamello M,
We thank you for escalating your concerns to us and allowing us the opportunity to briefly talk to you. We have tried to call you again however we could not get through to you.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
It is unfortunate that the claim you reported fell within the exclusions of the Legal Policy and thus we are unable to provide you with further assistance and legal representation in your matter.
Please note however , as per your request, we have resent you the repudiation letter along with detailed reasoning for the repudiation.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
C Fick
Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply01 Mar 2021, 11:49
Official
“Dear Mamello M,
We thank you for escalating your concerns to us and allowing us the opportunity to briefly talk to you. We have tried to call you again however we could not get through to you.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
It is unfortunate that the claim you reported fell within the exclusions of the Legal Policy and thus we are unable to provide you with further assistance and legal representation in your matter.
Please note however , as per your request, we have resent you the repudiation letter along with detailed reasoning for the repudiation.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
C Fick
Complaints Case Manager
Clientele Legal"
Clientele Legal"