KG
Kathleen G
1 reviews | Active since Nov 2018
01 Nov 2018, 10:50
Clientele Legal should close their doors - BAD SERVICE
I think Clientele Legal is the worst company to ever represent one. Firstly it takes 48 hours for assistance and then a further 5 days for them to action anything. Desmond Dube is advertising this product. We are misinformed as the public. This service is of no use. It is useless to say the least.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
01 Nov 2018, 13:15We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply01 Nov 2018, 13:15
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
KG
Kathleen G's updateReviewer Update
01 Nov 2018, 15:37Shanitha, this is the normal response. Why do you advertise a service that takes 48 hours to respond. 5 days because I am not diarised. I spoke to a so called attorney who tells me to wait. I am simply fed up with your services.
KG
Kathleen G's update01 Nov 2018, 15:37
Reviewer Update
Shanitha, this is the normal response. Why do you advertise a service that takes 48 hours to respond. 5 days because I am not diarised. I spoke to a so called attorney who tells me to wait. I am simply fed up with your services.
Clientele Legal's replyOfficial
05 Nov 2018, 11:19Dear Kathleen G
We have attempted to contact you on even date without success, kindly provide us with an appropriate time to contact you or an alternate number.
We have attempted to contact you on even date without success, kindly provide us with an appropriate time to contact you or an alternate number.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply05 Nov 2018, 11:19
Official
Dear Kathleen G
We have attempted to contact you on even date without success, kindly provide us with an appropriate time to contact you or an alternate number.
We have attempted to contact you on even date without success, kindly provide us with an appropriate time to contact you or an alternate number.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
05 Nov 2018, 13:02“Dear kathleenjbh,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
We confirm having provided you with feedback on your matter as well as having further advised you therein. We have also requested Information from you and look forward to hearing from you at your earliest convenience.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Yours sincerely,
Bernardus Van der Merwe
Bernardus Van der Merwe
2IC”
Clientele Legal's reply05 Nov 2018, 13:02
Official
“Dear kathleenjbh,
We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint.
We do understand your frustration but would like to ensure you that this legal plan, allows you to be rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
We confirm having provided you with feedback on your matter as well as having further advised you therein. We have also requested Information from you and look forward to hearing from you at your earliest convenience.
At Clientele legal, we are committed to ensuring a seamless customer experience, so please do not hesitate to contact us on *** or email us at *** should you have any further concerns.
Yours sincerely,
Bernardus Van der Merwe
Bernardus Van der Merwe
2IC”